Privacy Policy
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PRIVACY POLICY FOR WEBSITE
Harrys.com.au
Effective Date: 29/11/2017
This privacy policy (hereinafter "Privacy Policy") deals with the protection of Your privacy while You
use Our website which is hereinafter referred to as "the Product" and which is located at:
Harrys.com.au
The Product is owned and operated by: Harrys Shnitzel Joint Holdings Pty Ltd (ACN 614026943)
We are committed to the protection of Your privacy while You use the Product.
This Privacy Policy only applies to the Product. The Product may contain links to other websites or
applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or
applications.
We gather certain information from users of the Product, so this Privacy Policy explains what
information we collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to review and
consider this Privacy Policy, and You acknowledge that You agree to it. This means that You also
consent to the use of Your information and the method of disclosure as described in this Privacy
Policy. If You do not understand the Privacy Policy or do not agree to it then please do not use the
Product.
1. DEFINITIONS
"Company IP" includes, but is not limited to, the contents, layout, design, colours, appearance,
graphics and imagery of the Website, Content and Materials as well as all copyrights, trademarks,
trade secrets, patents and other intellectual property contained in the Product, Content and Materials.
"Content" means any content, writing, images, audiovisual content or other information published on
the Product.
"Effective Date" means the date that this Privacy Policy comes into force.
"Goods" means any or all goods provided by or on the Product.
"Items" means any and all of the Product, Goods, Content and Materials collectively.
"Materials" means any materials, information or documentation that We may provide to You in
connection with Your use of the Goods, or Product including documentation, data, information
developed by Us or owned by Us, and other materials which may assist in Your use of Goods, or
Product.
"Parties" means both You (the user of the Product) and Us (the owner of the Product) collectively.
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"Personal Information" means information that we obtain from You in connection with Your use of
the Product.
"Privacy Policy" means this privacy policy.
"Product" means the website including all pages, all sub pages, all blogs, all forums, all other
connected pages and all other connected internet content whatsoever, the home page or main page of
which is located at: Harrys.com.au
"Third Party Links" means links or references to websites other than the Website, to content other than
the Content or to materials other than the Materials, none of which are controlled by Us.
"Third Party Service Provider" means a third party, separate from Us or Our company but which
provides services that assist Us in serving You. This may include but is not restricted to web hosting,
IT services, security services, payment processing, deliveries, customer service, order fulfilment or
other services.
"Us", "We", "Our", "the Company" or "the Owner" refers to Harrys Shnitzel Joint Holdings Pty Ltd
"Us", "We", "Our", "the Company" or "the Owner" also includes any employees, affiliates, agents or
other representatives of Harrys Shnitzel Joint Holdings Pty Ltd
"You" or "Your" refers to the user of the Website.
"Your Content" means any Content posted to or added to the Website, Content or Materials by You or
by somebody authorised by You or doing so on Your behalf.
2. INTERPRETATION
a. In this Privacy Policy, unless the context otherwise requires, the following rules of
interpretation shall apply:
I. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words referring to a plural
include the singular.
III. Words referring to a person or persons includes companies, firms, corporations,
organisations and vice versa.
IV. Headings and titles are included in this Privacy Policy for convenience only and shall
not affect the interpretation of this Privacy Policy.
V. Each Party must, at its own expense, take all reasonable steps and do all that is
reasonably necessary to give full effect to this Privacy Policy and the events contemplated
by it.
VI. Any obligation on a Party not to do something includes an obligation not to allow that
thing to be done.
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3. TYPE OF INFORMATION AND HOW IT IS COLLECTED
a. When You use the Product, We may collect information from You through automatic tracking
systems (such as information about your browsing preferences).
b. In addition, We may collect information that You volunteer to Us (such as information that
You provide during a sign up process or at other times while using the Product).
c. In order to access all of the features of the Product, You are required to register as a user.
During the registration process, We collect some of Your Personal Information, in the following
manner:
I. We will not collect information that identifies You personally, except when You
specifically volunteer that information to Us.
II. The information that We will collect from You at registration includes:
Name, Address, Email, Phone number
III. By undergoing the registration process You consent to Us collecting Your Personal
Information, including the Personal Information described in this clause. You also consent
to Us collecting any other Personal Information as well as storing, using or disclosing Your
Personal Information in accordance with this Privacy Policy.
d. In order to access some specific features of the Product, You are required to provide some
Personal Information. During this process, We collect some of Your Personal Information, in the
following manner:
I. We will not collect information that identifies You personally, except when You
specifically volunteer that information to Us when using specific Product features. These
specific Product features might include, but are not limited to:
A. making purchases
B. receiving notifications by text message or email about events and promotions
C. receiving general emails from Us
II. In addition to any Personal Information that You are required to provide in order to
access these additional Product features, in some cases You may be required to provide
more specific information. For example, in order to make purchases, You may need to
provide credit card information, billing information and postal addresses.
4. COOKIES
a. Cookies are small files stored on Your computer or mobile device which collect information
about Your browsing behaviour.
b. Cookies do not access information which is stored on Your computer.
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c. Cookies enable us to tailor our configurations to Your needs and preferences, in order to
improve Your user experience.
d. Most internet browsers accept cookies automatically, although You are able to change Your
browser settings to control cookies, including whether or not You accept them, and how to
remove them. You may also be able to set Your browser to advise You if You receive a cookie,
or to block or delete cookies. However, if You do this, You may be prevented from taking full
advantage of the Product.
5. HOW YOUR INFORMATION IS STORED
a. Please note that no systems involving the transmission of information via the internet, or the
electronic storage of data, are completely secure. However, we take the protection and storage of
Your Personal Information very seriously. We take all reasonable steps to protect Your Personal
Information.
b. We use appropriate physical, digital, managerial and security systems to store Your Personal
Information and to protect it against unauthorised access, destruction or disclosure.
6. THIRD PARTIES
a. We may provide some of Your Personal Information from time to time to Third Party Service
Providers so that they can help us to serve You via the Product. In particular, We may use Third
Party Service Providers to assist with information storage (such as cloud storage).
b. We may use Third Party Service Providers to host the Product. If this occurs, that Third Party
Service Provider is likely to have access to some of Your Personal Information.
c. We may use Third Party Service Providers to fulfil orders in relation to the Product.
d. However, We only share Your Personal Information with a Third Party Service Provider if that
provider agrees to Our privacy standards as set out in this Privacy Policy.
e. Your Personal Information will not be sold or otherwise transferred to other third parties
without Your approval.
f. Notwithstanding the other provisions of this Privacy Policy, We may provide Your Personal
Information to a third party or to third parties in order to protect the rights, property or safety, of
Us, Our customers or third parties, or as otherwise required by law.
g. We will not knowingly share Your Personal Information with any third parties other than in
accordance with this Privacy Policy.
h. If Your Personal Information might be provided to a third party in a manner which is other
than as explained in this Privacy Policy, You will be notified. You will also have the opportunity
to request Us not to share that information.
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7. RELATED ENTITIES
a. We may share Your Personal Information, including Personal Information that identifies You
personally, with any of Our parent companies, subsidiary companies, affiliates or other trusted
related entities.
b. However, We only share Your Personal Information with a trusted related entity if that entity
agrees to Our privacy standards as set out in this Privacy Policy.
8. COMBINING INFORMATION
a. We do not combine, link or aggregate any of Your Personal Information with other Personal
Information of Yours which We are holding.
9. HOW YOUR INFORMATION IS USED
a. We use Your Personal Information to help us improve your experience with Our Product. We
may use Your Personal Information for purposes including but not limited to:
I. order fulfilment.
II. marketing and advertising to You including both direct and indirect marketing and
advertising and including marketing and advertising about products that may interest You
based on Your personal preferences or demographics.
III. advising You about updates to the Product or related Items.
10. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
a. Part or all of Our business may be merged, restructured or sold including but not limited to
through an ordinary sale of business or of stock, a corporate reorganisation, a change in control,
bankruptcy or insolvency proceedings.
b. In the event that such a merger, restructure or sale occurs as described in the preceding subclause hereof, We may transfer Your Personal Information, including personally identifiable
information, as part of that merger, restructure or sale.
11. EMAIL OPT IN/OUT
a. If You receive an email from Us in relation to the Product and would prefer not to receive such
correspondence in the future, You may follow the instructions in the email to opt out of future
correspondence. You may also contact Us, using the details at the bottom of this Privacy Policy,
in order to opt out of future correspondence. We will make all reasonable efforts to promptly
comply with Your requests. However, You may receive subsequent correspondence from Us
while Your request is being handled.
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12. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
a. You have the right to request access to any of Your Personal Information which We are
holding.
b. You have the right to request that any of Your Personal Information which We are holding be
updated or corrected.
c. In order to request access, an update or a correction to Your Personal Information, you may
contact us using the details at the end of this Privacy Policy.
13. DISCLAIMER REGARDING SECURITY
a. By continuing to use the Product, You agree to the terms of this Privacy Policy. You
acknowledge, agree and accept that no transmission of information or data via the internet is
completely secure. You acknowledge, agree and accept that We do not guarantee or warrant the
security of any information that You provide to Us, and that You transmit such information at
Your own risk.
14. CHANGES TO THIS POLICY
a. We may make changes to this Privacy Policy at any time in Our sole discretion.
b. If We make changes to this Privacy Policy, unless We obtain Your express consent to those
changes, then such changes will only apply to any information that We obtain from You after the
date that the changes take effect.
c. If We make changes to this Privacy Policy, Your continued use of the Product after the date
that the changes take effect confirms that You acknowledge, accept and agree to those changes.
15. COMPLAINTS
a. We take customer satisfaction very seriously. If You have a complaint in relation to Our
handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For
Your information, an overview of Our complaints handling procedure is as follows:
I. Any complaints are forwarded to Our complaints officer for review. We aim to review all
complaints within 7 days of receiving them (although this cannot be guaranteed). If
necessary, the complaints officer may then refer the complaint to another section within Our
organisation for consideration. If further information is required, We may contact You to
request that information. If We accept fault in relation to the complaint then We will
propose a resolution (which may or may not be the same as any resolution proposed by
You). If We do not accept fault, then We will contact You to advise You of this. We aim to
complete this entire process within 21 days, provided that We are provided complete
information in the first place (although this cannot be guaranteed). However, if You do not
provide complete information then this is likely to delay the handling of Your complaint.
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II. All complaints should be provided in writing either by email or regular mail, using the
contact details at the end of this privacy policy. Describe the nature of your complaint
including any relevant dates, people involved, any consequences that have occurred, and
what you believe should be done to rectify the issue. We will endeavour to respond within
21 days, although we cannot guarantee this.
III. If You are not satisfied with Our response to Your complaint, You may refer your
complaint to the following external dispute resolution organisation: Redcat, DPOS
16. CONTACT US
You can contact Us about this Privacy Policy using the following details:
harrys@harrys.com.au
Harrys.com.au